Chelsea launches new citizen platform "Pivot"

Tashi Farmilo

The Municipality of Chelsea has proudly introduced Pivot, a state-of-the-art digital platform developed to improve communication and streamline online services for residents. This innovative tool was created through a collaboration between Quebec's Blanko digital agency and Gatineau's Orkestra design agency, in partnership with Chelsea's Communications Department.

Pivot is set to transform the way Chelsea residents engage with their local government. By centralising all online services into one user-friendly platform, Pivot aims to make communication more efficient and accessible.

To maximise resident participation, Chelsea has scheduled a second promotional launch for the fall of 2024. This effort aims to encourage more residents to register and utilise Pivot's features.

Key features of Pivot are tailored to meet the diverse needs of Chelsea's residents. It offers customizable notifications and alerts on a variety of topics, such as waste collection, water network updates, municipal events, and construction information. These notifications can be delivered via email, text message, or automated call, and are especially valuable during emergencies.

Residents can now apply for permits online and receive updates via email, streamlining the process. The platform also allows residents to report non-urgent issues, such as road conditions or collection delays, and submit requests or complaints, with email updates provided on the status of their submissions. Additionally, Pivot enables residents to subscribe to the monthly municipal newsletter and access the Cocoriko public consultation platform, further enhancing municipal communications.

Chelsea's dedication to improving Pivot is evident in the planned future features, including a mobile application for Android and iOS, a reservation system for community rooms, and online payment options for permits and community room bookings. These enhancements aim to make municipal services more accessible and provide an optimal user experience for all residents.

For more information and to register on Pivot, residents are encouraged to visit the Municipality of Chelsea's official website: https://www.chelsea.ca/en/news/launch-pivot-chelseas-new-online-citizen-portal.

Photo caption: The Municipality of Chelsea has launched Pivot, a new digital platform developed with Blanko and Orkestra to enhance communication and streamline online services for residents, with additional features and improvements planned for the future. 

Photo credit: Courtesy of the Municipality of Chelsea